PORTFOLIO
of Selected Projects
Project 1
Redesign of SSA Earnings Queries System
Modernization and redesign of an old green screen system that SSA technicians use to view earnings records for customers and beneficiaries.
More about the problem and solution...
Project 2
Redesign of SSA Earning Queries:
Design, Prototyping, Usability Testing
This project is a continuation of Project 1. In this stage, designing and building a prototype in Axure began. The UX team conducted usability testing on a functional prototype.
Project 3
Redesign of Earnings Corrections System
The Earnings Corrections project is another an IT Modernization project to modernize the existing green screen application and replace it with a web-based application.
Project 4
Software Release Dashboard
Redesign of a system that controls, tracks, and manages movement of software into production.
More about the problem and solution...
Project 5
Software Release Interface: Phase 3
Project 2 is another phase of the Software Release Interface featured in Project 1. (The entire release system involved 5 different stages.)
Project 6
Future Journey Map for Customer Interaction with SSA
Created for the Social Security Administration (SSA), these journey maps depict two different visual representations of a user’s possible future interaction with the agency.
Project 7
UX Guerilla Lab
For the redesign of a human resources intranet website, research was conducted in an agile-like fashion via a Guerilla UX Lab.
Project 8
Insurance Product Interface
Project for past employer, Fidelity & Guaranty Life (FGL), to redesign the interface that displayed product information to agents on the FGL agent portal site.
Project 9
FG Life Agent Portal Redesign (Prototype)
This project was another phase of the FG Life Product Information Interface redesign (see Project 5). This phase involved incorporating the product information interface into a product portal where agents could find and search for types of products.
Project 10
Case Study: Wayfinding Application
Project completed for a 6-day user experience bootcamp at Rutgers University. The goal of the project was to design an application that would allow students to quickly find and reach their on-campus destination.
Project 11
Interface Designs for FG Life
Miscellaneous examples of other work I completed during my tenure at FG Life.